Returns & Refund Policy

Effective Date: [31 December 2025]

This page explains how shipping, returns, and refunds work for our products, including readymade new and used 20' / 40' shipping containers, container offices, and custom container modifications and mini homes. Please read the section relevant to your order, as custom-built and readymade products are handled differently.

1. Returns Policy

Readymade Empty Containers (New & Used)

  • Returns are accepted within 7 days of delivery, provided the container is unused, unmodified, and in the condition it was delivered.
  • To start a return, contact us at (713) 817-2018 or downsouthequipment@gmail.com with your order details and reason for return.
  • Return freight is the customer's responsibility unless the return is due to our error or a structural/manufacturing defect.
  • A restocking fee may apply to cover inspection and handling on returns not related to defect or error.


Container Offices, Modifications & Custom Builds

Because these units are built or modified to your specific layout, dimensions, and finish requirements, they are treated as custom orders:

  • Custom offices, modifications, and mini homes are not eligible for return once production/modification has begun, except where the finished unit does not match the agreed specification, or in cases of a manufacturing/build defect.
  • As outlined in our project process, a 50% deposit is required to begin a custom build. If you cancel before work begins, your deposit is refundable less any design or planning costs already incurred. Once modification work has started, the deposit becomes non-refundable, as materials and labor have already been committed.
  • If your completed unit does not match the agreed specification, contact us within 7 days of delivery so we can inspect and arrange a repair, correction, or refund at our discretion.


Non-Returnable Situations

We do not accept returns for:

Containers damaged due to improper site handling, unauthorized modification, or misuse after delivery

Custom offices, mini homes, or modified containers built and delivered to the agreed specification

Change-of-mind requests on custom builds after modification work has started


2. Refund Policy

Approved Refunds

Once a return is received and inspected (readymade containers) or a specification issue is confirmed (custom builds), we will notify you of the outcome. Approved refunds are processed to your original payment method within 7–10 business days.


Deposit Refunds on Cancelled Custom Orders

Deposits on custom offices and modifications are refundable only if cancellation occurs before build work begins. Once production has started, the 50% deposit is non-refundable, as it covers materials and labor already committed to your project.


Refund Deductions

Refunds may be reduced to account for:

  • Outbound and/or return freight (unless the return is due to our error or a defect)
  • Restocking fees on returned readymade containers
  • Design, planning, or material costs already committed on cancelled custom orders


Defective or Incorrect Units

If your container arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery. We will arrange an inspection and, where confirmed, provide a repair, replacement, or full refund at no cost to you.


How to Request a Refund

Contact us at (713) 817-2018 or downsouthequipment@gmail.com with your order details, photos (if applicable), and reason for the request.

Our team will review your request and respond within 2–3 business days.

If approved, we'll confirm your refund method and timeline in writing.

3. Shipping Policy

Delivery Method

Due to the size and weight of our containers, all units are delivered by flatbed or specialized container-hauling truck. We do not offer standard parcel or courier delivery.


Delivery Timeframes

  • Readymade empty containers (new or used, 20' / 40'): Local delivery typically within 1–3 business days of order confirmation.
  • Container offices, modifications, and custom builds: Turnaround time varies based on project specifications. Nationwide delivery of completed modified containers is typically 7–14 business days from order confirmation, once design details are finalized.

Exact timelines will be confirmed with you directly based on your project scope and delivery location.


Shipping Costs

Delivery rates vary based on distance from our Houston hub and site conditions. We provide an all-inclusive quote with no hidden fees before your order is finalized.


Site Access & Delivery Requirements

You are responsible for ensuring the delivery site can accommodate a flatbed or crane truck. If your site has tight access or unusual constraints, let us know in advance — our delivery team is experienced with difficult sites and will discuss the right approach and equipment with you ahead of time.


Delivery Inspection

Please inspect your container at the time of delivery. Any shipping damage should be noted at delivery and reported to us within 48 hours at downsouthequipment@gmail.com or (713) 817-2018.

Contact Us

Down South Equipment, Inc. Houston, TX — Delivering Nationwide

Phone: (713) 817-2018 Email: downsouthequipment@gmail.com Hours: Mon–Fri, 9 AM–5 PM (visits by appointment only)

Location: 33895 FM 529, Brookshire, TX 77423, United States